Refund policy
Returns/ exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it, unworn or unused, in its original packaging.
- You will need your order number or proof of purchase.
- To start a return, you can contact us at hello@mirielleshop.com.au
- Item/s are to be returned via post at your own cost.
- Shipping costs from online purchases are non-refundable for change of mind reasons.
- You may be asked to provide personal details and images of faulty items for returns/exchanges for verification purposes.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@mirielleshop.com.au.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you have received the wrong item. You have one week from delivery date to claim item/s are damaged.
Exceptions / non-returnable items
We cannot accept returns on sale items, gift cards or used/worn items.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mirielleshop.com.au